Professional IT Services – Make your business easier by ensuring your IT runs smoothly!

Professional Services Providers (PSPs) take a holistic approach: they not only provide reactive support, but also work proactively to identify and prevent disruptions at an early stage. Through monitoring, incident and service request management, a Professional Services Provider ensures stable and efficient IT operations. In addition, service level agreements (SLAs) and key performance indicators (KPIs) are usually defined in a professional services contract to ensure measurable service quality and continuous optimization.

We offer various service level agreements (SLAs) that can be flexibly adapted to your individual requirements. These include:  24/7 on-call support – available around the clock for critical issues. 9×5 support – support on working days during business hours. Guaranteed response times: 2-hour response time – Initial response after receipt of your request. 4-hour arrival time – On-site service within four hours, if necessary.

Our IT services are extremely flexible and scalable. We adapt quickly to your business growth and can easily integrate almost any expansion to ensure that your IT infrastructure always keeps pace with your success.

As a managed IT company, Microstaxx offers customized services to support the digital transformation of companies. From setting up a secure network to implementing cloud-based solutions, we ensure that your IT infrastructure remains future-proof. Through IT consulting and advanced managed cloud services, we help you successfully transition to digital, scalable, and efficient systems.

Microstaxx is certified according to ISO 27001 and TISAX – as an IT security service provider, information security is our top priority. This commitment is reflected in our structured processes, regular security audits, and targeted awareness training for our employees. As part of our information security management system (ISMS), we consistently apply the same high security standards that apply internally to our customers. This ensures that your IT infrastructure is protected as effectively as possible at all times.

Yes, Microstaxx has an experienced team of senior-level service and presales staff who specialize in assessing, planning, and implementing IT modernization projects. We guide you through the entire managed IT outsourcing process and ensure that your systems are optimally aligned with future requirements.

Microstaxx works with you to develop a customized storage strategy that is precisely tailored to your business needs. We offer management services for a scalable, high-performance data architecture that reliably stores and secures your data and can quickly restore it when needed. With our expertise in storage management, we optimize your data usage and increase the efficiency of your business processes.

Individuality is a central component of our service approach. Although we offer proven professional services IT packages, these can be flexibly adapted to the specific requirements and processes of our customers. Our solutions are not just standard packages, but are developed in close cooperation with you. These include customized processing procedures, tailor-made reports, and adaptable service level agreements that are perfectly tailored to your needs. As a managed service provider, we understand that every company has unique IT requirements. That’s why we develop flexible and scalable solutions that support and optimize your IT strategy. Feel free to contact us—together we will find the ideal model that offers you the professional services benefits you are looking for and efficiently supports your business.

Our IT support is flexible and offers various communication channels: The most effective and fastest way to get support is via our online ticket system, which guarantees transparent and extremely short response times. As your managed services provider, we also offer support by phone, email, remote maintenance, or on site, depending on what is best suited to the situation at hand.

Microstaxx and our IT specialists have a range of recognized qualifications and certifications, including ITILv4, ISO 27001, ISO 9001, and ISO 14001. In addition, we hold senior certifications in storage solutions, networking, and data centers from leading manufacturers, underscoring our expertise and competence in providing high-quality IT managed services.

Professional services providers offer numerous advantages over traditional IT support, including proactive rather than reactive support that identifies and resolves potential problems early on. By definition, they offer cost-transparent models with fixed prices that enable better budget planning and are flexibly scalable to keep pace with the growth of your business. As a professional services provider, we integrate continuous security solutions that protect your IT systems from threats, while fast response times and 24/7 availability through managed support services ensure high operational readiness. In addition, professional services providers offer specialized expertise and regular consulting to optimize your IT infrastructure. In comparison, traditional IT support often only responds to specific incidents, while Microstaxx’s professional IT services offer a long-term, holistic solution that continuously improves, optimizes, and keeps your IT secure.

Thanks to our advanced automation, such as automatic service restart, and a modern remote monitoring management (RMM) system, our managed services support guarantees extremely fast response times. This allows us to proactively identify problems and offer immediate solutions, often before they affect operations.

We ensure that your IT infrastructure remains up to date in the long term through automated patch management, continuous monitoring of your IT assets, and proactive recommendations for necessary upgrades. In addition, we take care of the procurement and implementation of the necessary hardware and software so that your systems are always up to date—directly through Microstaxx as your management service.